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Our Policy is as follows:
* WE ARE NOT RESPONSIBLE FOR YOUR COUNTRIES CUSTOMS FEES.
* NO CANCELLATIONS ARE ALLOWED AT THIS TIME.
* We ship anywhere and everywhere.
• If you’re not completely satisfied with your purchases due to damage (rare but may occur), simply return the merchandise with your receipt to us. We will be glad to credit you in the same form of payment with which your purchase was made. But please notify us first within 2 days of the receipt date!!!!!
• Returns made in a different country than original purchase will be refunded in the local currency and at the local tax rate of country where return is made.
• Check refunds in excess of $50 are issued within 10 business days. If you do not have a receipt, we may offer a store credit in the form of a gift certificate. Our certificates have no expiration date and cannot be replaced if lost or stolen.
• Items returned without a receipt (at our discretion is accepted) are refunded at the current lowest selling price and local tax rate. We do not refund shipping and handling costs unless an error has been made by us.
• We will accept returns in person of orders made by email, mail or by phone within 30 days of purchase date. The original Packaging Slip and Return Form (receipt) must be presented at the time of return. Only for clothing or baby accessories or jewelry.
• We cannot issue a refund or exchange on used products or on personal hygiene products (i.e. body lotion, toothpaste, gynecological aids, deodorant, soap, blends, etc) because we cannot prove if they are in resalable condition.
• We cannot issue a refund on essential oils unless we shipped the wrong item and bears the sealant. Otherwise oils cannot be returned or exchanged for we cannot prove if the product is in resalable condition.
• We do NOT accept personal checks.
• Custom-Made Orders or Phone/Mail Orders: We charge a $30 fee for rush processing. Our regular processing time is of 3 to 5 business days. If you require it to be processed before 3 days then we charge $30 which assures your order to be processed in 1 to 2 business days and to be shipped within that same timing.
• We cannot issue a refund or exchange on clearance items.
• Refunds or exchanges for gift baskets are accepted as long as they are returned within 3 days of purchase unless it is not a holiday basket (non returnable after holiday season). If a custom made basket it is non-refundable.
• Jewelry, baby hair accessories, totes, clothing, etc. is refundable within 30 days of purchase as long as item is in mint condition.
* We do NOT accept Cancellations. So please make sure you are sure about placing an order.
* We only accept Certified Bank Checks, Travelers Checks, Paypal. Local Pickups are $7 fee and we do accept cash on LOCAL PICK UPS ONLY!
We are currently implementing a new "points system", where we give you points for your purchases and referrals. For every referral you get 6 points and for every $20 pre-tax dollars you spend you get 10 points. When you reach 100 points you get $20 off your entire purchase and for every 200 points you get a $50 value gift. Also, for every $5 pre-tax dollars you spend you get 2 points (valued @ $1 for 2 points which may be used during your purchases of $20 or more.) We will refund the excess amount through paypal! Also, these points CANNOT be applied towards shipping as we are not in any way related to USPS.
We can ship a minimum of 10 soaps for $5 to anywhere in the USA.
Please note that this is subject to change without previous notice.
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